Customer Experience is Everything! Oh, really?
Let's wait and see what happens if supply lines collapse and basic parts, supplies or food are not available
Boot camps are for everyone… if only they would come.
Boot camps for dads, moms, brides, grooms, youth, singles, seniors and the list goes on
Auto Dealers & Service Managers - they love this stuff! Text messaging that is
What do think happens when you don't ask your customers if they were happy with your service and mechanical work?
Mass texting has a silver lining - really.
Mass texting - has its proper place and time.
Customer Conversion is the golden gateway to growth
The key "conversion" timeframe in the customer lifecycle was 7 days.
Outsmarting the Amazon Logistics Onslaught
This morning it occurs to me there is a business model that just might disrupt the disruptor – Amazon. Maybe, and that is a strong MAYBE - but hey, it’s worth exploring.
Deductive reasoning in the age of Big Data and Pervasive Marketing Technology
One of the more challenging aspects for today’s marketers is the analysis of large data sets and the use of sound deductive reasoning…
The Law of External Dependence
By 2020, 85% of interactions between businesses and customers will be done without human intervention” – Gartner 2014.
The Physics of Marketing - Part Two
Sound vibrations or sine waves make it easier to listen to your customers…
The Physics of Marketing…
One of the more interesting things about qubits is that they possess a dual state.
